Negotiation Skills and Conflict Management

 

Negotiation is a “give and take” bargaining process which when conducted well, leaves all parties feeling good about the result and committed to achieving it. In this course participants cover both the hard and soft skills of negotiation and conflict management, and learn to distinguish between position and interest in the negotiation process. This highly interactive course explores a range of strategies, techniques and steps involved in the process of successful conflict management and negotiation. Amongst others, self- management, comprehensive preparation, systemic analysis and reflection and best alternatives are taught as ways to engage in negotiation and to defuse conflict.



Learning outcomes

Certification

Duration

Upon completing this course, participants should be able to:

  • Define conflict and describe the different viewpoints of conflict
  • Recognise the signs and symptoms of emerging conflict
  • Harness the productive and creative energies caused by properly managed conflict
  • Apply a successful conflict management process to their workplace
  • Explain the impact of conflict on a team/department
  • Identify and address sources of organisational power struggles and politics
  • Describe different negotiation styles and strategies
  • Practice the skills needed for successful negotiation
  • Understand the steps in the negotiation process
  • Explain the negotiation mistakes to be avoided
  • A Certificate of Competence will be awarded to all students who successfully submit and pass their assignments, and exams*
  • A Certificate of Completion will be awarded to all students who successfully submit and pass their assignments
  • A Certificate of Attendance will be awarded to students who attended the training session

* These students may be considered for credits towards relevant qualifications

3-days contact time including facilitation and group activities

Course fee

Application Fee

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Learning outcomes

Upon completing this course, participants should be able to:

  • Define conflict and describe the different viewpoints of conflict
  • Recognise the signs and symptoms of emerging conflict
  • Harness the productive and creative energies caused by properly managed conflict
  • Apply a successful conflict management process to their workplace
  • Explain the impact of conflict on a team/department
  • Identify and address sources of organisational power struggles and politics
  • Describe different negotiation styles and strategies
  • Practice the skills needed for successful negotiation
  • Understand the steps in the negotiation process
  • Explain the negotiation mistakes to be avoided

Certification

  • A Certificate of Competence will be awarded to all students who successfully submit and pass their assignments, and exams*
  • A Certificate of Completion will be awarded to all students who successfully submit and pass their assignments
  • A Certificate of Attendance will be awarded to students who attended the training session

* These students may be considered for credits towards relevant qualifications

Duration

3-days contact time including facilitation and group activities

Faculty

Teaching

 

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